Announcements, Featured

Seward Utility Customers: Dubious Third Party “Billing” Scheme

IT HAS COME TO THE ATTENTION OF THE ELECTRIC UTILITY THAT A THIRD-PARTY COMPANY IS ACCEPTING SEWARD UTILITY PAYMENTS AND CHARGING THE CUSTOMER A TRANSACTION FEE, THEN FORWARDING PAYMENT TO THE UTILITY. WE DO NOT HAVE ENOUGH INFORMATION AT THIS TIME TO KNOW IF THE SERVICE THEY ARE PROVIDING IS LEGITIMATE AND WE NEED TO SEE IF THESE CUSTOMERS’ PAYMENTS ACTUALLY REACH US.

 THE CITY DOES NOT ENDORSE THE USE OF A THIRD-PARTY OTHER THAN THE ONE ON OUR WEBSITE (PAYMENTUS), SINCE WE CANNOT VERIFY WHETHER THEY ARE LEGITIMATE. WE DO NOT WISH FOR OUR CUSTOMERS TO BE CHARGED FEES THAT THEY ARE NOT AWARE OF IN ADVANCE. WE ALSO RECOMMEND CUSTOMERS NOT USE ANY ONLINE SEARCH TOOL TO SEEK A WEBSITE TO PAY THEIR BILL.

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THE CORRECT LINK TO PAY SEWARD PUBLIC UTILITY BILLS CAN BE FOUND ON OUR CITY WEBSITE UNDER “ONLINE PAYMENTS.” http://www.cityofseward.us/

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